FARO has developed an intelligent system for managing complex documents, improving operational efficiency and reducing response times.
Faro S.r.l
Avvale
FARO S.p.A. is an Italian company specializing in the design and manufacture of equipment for dental practices and dental laboratories, internationally recognized for the innovation and quality of its products in the dental sector.
FARO, a Lombardy-based company specializing in dental lighting, wanted to free its Research and Development team from repetitive requests from the sales and after-sales departments, creating the conditions for continuous innovation.
Objective: to develop an intelligent system for quickly managing and consulting complex business documents and improving employee operational efficiency, reducing response times from 24-48 hours to a few seconds.
The project involved the creation of a document repository that can be queried using natural language, based on Microsoft Azure and advanced technologies such as Retrieval Augmented Generation (RAG) and GPT models.
The system allows to:
Centralize 18,000 technical documents and emails containing relevant information.
Respond accurately and quickly to internal requests via a conversational interface.
Ensure security and access control through Microsoft Entra ID.
Provide automated responses with the cited document source to ensure reliability.
The introduction of the document management system has had a significant impact on:
Operational efficiency: drastic reduction in search and response times.
Quality of work: freeing up resources for activities with greater added value.
Scalability: the system, currently internal, will be extended to global retailers for autonomous and immediate after-sales support.
The project significantly optimises internal resources by reducing repetitive, low-value activities, freeing up time for more strategic tasks. Improving the quality and timeliness of customer responses strengthens the company’s ability to retain customers. The introduction of a technologically advanced solution establishes FARO as a competitive player on the international stage, setting it apart through its efficiency and innovation. Furthermore, automated responses based on reliable sources help to reduce errors, ensuring consistency and clarity in corporate communications.
